Contact Details

You can contact me by phone, text or email from Monday - Friday.

I work on my own so can't always answer the phone. If you leave a clear message and phone number, I'll call you back ASAP.

If you contact me at the weekend, I will respond to you on Monday.

 

Phone numbers:
Tel: 01752 403400

Mob/Text: 07471 002034


E-mail: 

hello@allansvehicleservices.co.uk

 

Address:

Allans Vehicle Services

Wixenford Depot
Colesdown Hill

Plymstock
Plymouth

Devon

PL9 8AA

COVID SECURE WORKING PRACTICES 

Please familiarise yourself with this, it’s for the benefit of us all.

 We will maintain a 2m+ physical distance at all times

 

  1. Appointments only, no drive-ins.
  2. If you have any COVID-19 symptoms, no matter how mild, please rearrange your booking. If you arrive with symptoms, you will be turned away.
  3. Please remove all items from the area I will be working on. This includes tissues, food and drink. This is to ensure I have clear access and minimise contact. If seats have to be lifted, please remove seat covers if they prevent this.
  4. On arrival, please leave all doors open to clear air from your car. If it’s raining, please fully open all windows.
  5. Place your key in the clearly labelled drop-box in the lobby. Your key will be sanitised. Remove keyrings that will be damaged by liquid.
  6. Keys and the areas that I touch, will be sanitised before and after working.
  7. Unfortunately you can’t wait in reception. This is because it doesn’t have opening windows, so I can’t easily clear the air. You are welcome to stand in the lobby, by the open door. I'm next to NT Saltram House, where you can walk, or sit and enjoy the views.
  8. Payment by debit card. This can be by phone, or quickly in the office. If you don’t have a debit card, we can arrange a bank transfer, before you collect your car. No cash accepted.
  9. 24hr drop off and collection can be arranged. Vehicles, keys and contents are left at your own risk. 24hr CCTV on premises.
  10. Your contact details will be shared, if needed, as part of the  UK Covid-19 Test and Trace system.

 

Please get in touch if you have any questions about your appointment.

I will update when the situation improves. We can all look forward to that time!

Take care everyone. Allan Bugg.

Terms and Conditions

Other garages may have similar terms and conditions.

Ours are displayed here, so there are no hidden surprises for our customers.

 

‘Vehicle’ shall mean any mechanical and/or electrical form of transport, including keys, accessories and anything attached to it or left in it or on it.

‘Allans’ shall mean Allan Bugg T/A Allans Vehicle Services whose business address is Wixenford Depot, Colesdown Hill, Plymouth, PL9 8AA.

 

Vehicles, keys and contents left at owners risk. If loss or damage occurs as a result of our negligence, you are covered by our insurance. If loss or damage occurs that is not a result of our negligence, vehicle owners insurance must be utilsed in order to make any claim. Booking your vehicle with us, leaving your vehicle here or moving your vehicle within the premises area is considered to be acceptance of these terms and conditions. 

 

Payment

Price includes vat where stated.

Invoice must be paid in full on collection of vehicle.

We prefer payment by debit card, bank transfer or cash.

We no longer accept credit cards due to increased charges.

 

Vehicle collection

Vehicles must be collected upon notification of completion of work, unlesss other arrangements are made in writing. Vehicle will not be released unless invoice is paid in full.  Failure to collect the vehicle will result in storage charges being applied. Out of hours, 24 hour drop off and collection can be arranged at customers own risk. See this link for 24 hour intake details.

 

Abandoned Vehicles

Allans Vehicle Services (Allans) reserves the right to sell any vehicle which it reasonably believes to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been left at the premises for more than 28 days without prior agreement in writing or by acknowledged email.

Before proceeding with the disposal of abandoned vehicles, Allans will:
(i) make reasonable enquiries with a view to identifying and contacting the registered keeper of the vehicle in question.
(ii) give 3 months notice of its intention to do so to the registered keeper by post addressed to the registered keeper’s last known address.

Abandoned vehicles will be sold wherever practicable and the proceeds of sale will be applied in and towards satisfaction of sums owing to Allans by the customer, together with the expense of sale and in connection with such sale. Allans shall be entitled to charge reasonable charges in respect of the period during which the vehicle is in their possession.

Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by Allans on behalf of the registered keeper of the vehicle and paid over on proof of entitlement, provided such proof has been produced within three months of the sale or as required by English law, otherwise the entitlement shall be lost.

 

CCTV 

24hour recording is used on the premises for security. Images are routinely destroyed when not needed for legal purposes.

 

Insurance

What is covered

Our workmanship and the parts we supply, road use of vehicles and damage or loss caused to vehicles, keys or contents, as a result of our own negligence.

What is not covered

The parts that customers supply cannot be covered by our insurance, therefore we do not fit parts supplied by customers.

Damage to or loss of vehicles, keys and contents, which is not caused as a result of our negligence.

 

Moving vehicles

We reserve the right to move vehicles in the workshop, parking area, yard, private road or highway, by driving or otherwise, to such extent as necessary to avoid obstruction and for the arrangement of our workload.

We additionally reserve the right, where the premises has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency or for maintenance and/or other works to be undertaken, to remove any vehicle at any time to any other reasonably convenient parking area within the premises or otherwise as may be expedient.

To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, 'Allans', its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.

 

The terms and conditions apply whether the vehicle, keys and contents have been left by or moved by the customer or an agent of the customer, or left by or moved by us or our agent. Nobody has authority to accept liability on our behalf.

Complaint Procedure

In the unlikely event of a complaint arising, please bring it to the attention of the Proprietor, Mr Allan Bugg. He will ensure that it will be investigated quickly and fairly. Our customers can be confident that we would take a complaint seriously and they will be listened to and kept informed.

Mediation Process.

If our customer is not satisfied with the resolution offered, they can put the complaint in writing to the Buy With Confidence team at

Trading Standards, Windsor House, Plymouth, PL6 5UF or to The IMI 

If we are unable to resolve the matter, our customer will be advised.

Legal Disclaimer: 

This internet site contains information about us and our services. Any and all information is subject to change without notice. Any advice given on the website is made in good faith, believed to be correct, but followed at your own risk.  

About Us

Established in 2003.

Registered with Trading Standards, The IMI, The AA and FSB.

Privacy

MyWebsite does not use cookies that require active consent of website visitors.

Directions

Allans garage is easy to find at Wixenford, just 10 minutes from Plymouth city centre.

24hr availability

If you can't

get here in normal business hours,

simply book and make arrangements!

Family friendly!

You can wait in our family friendly waiting room, with TV & toys, while we work on your vehicle.

Dog friendly!

Your well behaved dog is welcome to wait with you.  Muddy paws are welcome! Water provided.

What's nearby

We're next to NT Saltram walks & cafe, minutes from a golf course not far from the city shops, Aquarium, historic Hoe and Barbican.

Customer feedback

We encourage customer feedback! 

A business is only as good as its reputation.

Read or leave your comments.

Trading Standards

Read our feddback on Trading Standards website. Customers are welcome to leave their feedback on the link.

VAT no: 909 7647 80

 

Business formed in 2003

 

Provision of a hyperlink is not an endorsement.  

 

© All photos, materials, logos and phrases used in this website are registered trademarks or copyright. All rights reserved. E&OE.

 

Website maintained by AR Bugg ©2003 ©2019

Book an appointment

Tel: 01752 403400

Mob: 07471 002034

Text: 07471 002034

 

I work on my own. If I can't answer right away, please leave a message with your telephone number, so I can return your call.

 

Email: hello@

allansvehicleservices.co.uk

 

If you contact me on Saturday or Sunday, I will respond on Monday.

 

Open Mon - Fri 8am til late.

 

Address: 

Allans Vehicle Services

Wixenford Depot

Colesdown Hill

Plymouth

Devon

PL9 8AA

 

Terms and Conditions

Vehicles, keys and contents left at owners risk. Please read this link for full details.

Covid Secure

1. If you have any COVID-19 symptoms, no matter how mild, please rearrange your booking. If you arrive with symptoms, you will be turned away.

 2. Please remove any items which prevent clear access to the areas I need to work on.

3. Please leave all doors open, to clear air from your car. If it's raining, leave all windows wide open. 

4. Place your key in the drop-box in the lobby at the reception entrance.

5. The area of your car that I work on, and your keys, will be sanitised before and after working.

6. You can no longer wait in Reception. You are welcome to stand in the lobby by the open door. I'm next to NT Saltram House, where you can walk, or sit and enjoy the views.

7. Payment by debit card. No cash accepted.

8. 24hr drop off and collection can be arranged, at your own risk. 

I will update these rules when the situation improves. Take care everyone. Full details on THIS LINK

News

Trading Standards Approved Garage, Plymouth, Devon

IMI Member

Trading Standards Approved garage Click to see membership details
IMI membership link Click to see membership details

FSB member

Member of FSB link Click to see FSB details

AA listed garage

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