Contact Details

You can contact us by phone, text or email from Monday - Friday.

We are happy to return your call if you leave a message.

Please leave a clear phone number.

If you contact us at the weekend, we will respond to you on Monday.


Phone numbers:
Tel: 01752 403400

Mob: 07471 002034




Allans Vehicle Services

Wixenford Depot
Colesdown Hill




Terms and Conditions

Vehicle, keys, valuables and contents left at owners risk

Other garages may have similar terms and conditions. Ours are openly available, so there are no hidden surprises for our customers.


'Vehicles, keys and contents left at owners risk' signs are prominently displayed at the premises and relate to these terms and conditions. Booking your vehicle with us, leaving your vehicle here or moving your vehicle within the premises area is considered to be acceptance of these terms and conditions. 


We reserve the right to move vehicles in the workshop, parking area, yard, private road or highway, by driving or otherwise, to such extent as necessary to avoid obstruction and for the arrangement of our workload.

We additionally reserve the right, where the premises has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency or for maintenance and/or other works to be undertaken, to remove any vehicle at any time to any other reasonably convenient parking area within the premises or otherwise as may be expedient.

To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, 'Allans', its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.

Owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if loss or damage occurs, unless the loss or damage caused is as a result of our negligence.


‘Vehicle’ shall mean any vehicle booked in at or visiting or left at 'Allans' in the workshop building or anywhere outside the workshop building, at the premises, yard, on the road, in the parking areas or entering or leaving these areas and shall include any mechanical or electric means of transport including keys, accessories and anything attached to it or left in it or on it.

‘Allans’ shall mean Allan Bugg and Allans Vehicle Services whose business address is Wixenford Depot, Colesdown Hill, Plymouth, PL9 8AA.



People often ask Allans for advice; any and all advice is given in good faith and is believed to be correct but is followed at your own risk.


What is covered by 'Allans' insurance?

Our workmanship is covered by our insurance.

The parts we supply are covered by our insurance.

Damage or loss caused to vehicles, keys or contents, as a result of our own negligence, is covered by our insurance.


What is not covered by 'Allans' insurance?

The parts that customers supply are not covered by our insurance.

Damage to or loss of vehicles, keys and contents, which is not caused as a result of our own negligence, is not covered by our own insurance.  

This applies whether the vehicle has been left by or moved by the customer or an agent of the customer, or left by or moved by us or our agent. We offer no warranty or indemnity as to the protection or safety of vehicles, its contents, keys or goods or otherwise left within or on the vehicles while the vehicle is here, unless the loss or damage caused is as a result of our negligence. Nobody has authority to accept any liability on our behalf.


Price includes vat where stated.


Invoice must be paid in full on collection of vehicle.

We prefer payment by debit card, bank transfer or cash.


We no longer accept credit cards due to increased charges.

Vehicle collection and drop-off

Vehicles must be collected upon notification of completion of work. Vehicle will not be released unless invoice is paid in full.  Failure to collect the vehicle without arrangement will result in storage charges being applied.

24 hour collection/drop-off can be arranged. Please click on this link for details.

Abandoned Vehicles

Abandoned vehicles: Allans Vehicle Services (Allans) reserves the right to sell any vehicle which it reasonably believes to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been left at the premises for more than 28 days without prior agreement in writing or by acknowledged email.

Before proceeding with the disposal of abandoned vehicles, Allans will:
(i) make reasonable enquiries with a view to identifying and contacting the registered keeper of the vehicle in question.
(ii) give 28 days notice of its intention to do so to the registered keeper by post addressed to the registered keeper’s last known address.

Abandoned vehicles will be sold wherever practicable and the proceeds of sale will be applied in and towards satisfaction of sums owing to Allans by the customer, together with the expense of sale and in connection with such sale. Allans shall be entitled to charge reasonable charges in respect of the period during which the vehicle is in their possession.

Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by Allans on behalf of the registered keeper of the vehicle and paid over on proof of entitlement, provided such proof has been produced within three months of the sale or as required by English law, otherwise the entitlement shall be lost.

Complaint Procedure

In the unlikely event of a complaint arising, we will ensure that it will be investigated quickly, fully and fairly. Our customers can be confident that we would take a complaint seriously and they will be listened to and kept informed. 

Please bring any matter to the attention of the Proprietor, Allan Bugg, who will address and try to resolve the matter. 

If our customer is not satisfied with the resolution offered, they can put the complaint in writing to Trading Standards, Civic Centre, Plymouth, PL1 2AA

or to The IMI 

If we are unable to resolve the matter, our customer will be advised.

We operate 24hr CCTV in the premises, workshop, and office waiting area.

Legal Disclaimer: 

This internet site contains information about us and our services. Any and all information is subject to change without notice. Any advice given on the website is made in good faith, believed to be correct, but followed at your own risk.  

VAT no: 909 7647 80


Business formed in 2003


Provision of a hyperlink is not an endorsement.  


© All photos, materials, logos and phrases used in this website are registered trademarks or copyright to Allans Vehicle Services. All rights reserved. E&OE.


Website maintained by AR & AL Bugg ©2003 ©2015

Book an appointment

Tel: 01752 403400

Mob: 07471 002034

Text: 07471 002034


If we can't answer right away, please leave a message with your telephone number, so we can return your call.

Thank you.


Email: hello@


Allans Vehicle Services

Wixenford Depot

Colesdown Hill




If you contact us on Saturday or Sunday we will respond on Monday.


Terms and Conditions

Vehicles, keys and contents left at owners risk. Please read this link for full details.

Monday - Friday 8am til late. Saturday by arrangement. 


Welding and undersealing.

Has your car or van failed the MOT due to corrosion?

Trading Standards Approved Garage

Trading Standards Approved garage Click to see membership details

IMI Member

IMI membership link Click to see membership details

FSB member

Member of FSB link Click to see FSB details
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